![]() Invoice write-off or reversal: When the discount invoice item has a tax item, a credit memo item with zero amount from the discount invoice item is created, and its processing type is set to Charge.Creating credit memos from invoices: Credit memo items of the Charge processing type are created for discount invoice items.The behavior differs in the following operations: The balance of the invoice items is zero, but the balance of taxation items and discount taxation items is not zero. The invoice items have discount charges with taxation items, and have been fully paid with payments or credit memos.You can still create credit memo items for invoice items even if they have zero balance in the following scenario: The invoice items have discount charges without taxation items, and have been fully discounted or fully paid by payments or credit memos.The balance of both invoice items and their taxation items is zero. The invoice items have no discount charges, and have been fully paid with payments or credit memos.You cannot create credit memo items of the Discount processing type, and cannot create credit memo items for invoice items or taxation items with zero balance in the following scenarios: The balance of the invoice items is zero, but the balance of taxation items and discount taxation items is not zero. ![]() The invoice items have discount charges with taxation items, and have been fully paid with payments or credit memos.The balance of the invoice items is zero. The invoice items have discount charges without taxation items, and have been fully discounted or fully paid with payments or credit memos.You can still create credit memo items for invoice items even if they have zero balance in the following scenarios: You can create credit memo items of the Discount processing type, but cannot create credit memo items for invoice items or taxation items with zero balance in the following scenarios: Yes but do not create for zero balance invoice items.The balance of the invoice items is zero, but the balance of taxation items and discount taxation items is not zero.Ĭredit memo items of the Discount processing type are created for discount invoice items in both of the following operations: The invoice items have discount charges without taxation items, and have been fully discounted or fully paid with payments or credit memos.The invoice items have no discount charges, and have been fully paid with payments or credit memos.You can create credit memo items of the Discount processing type, and can also create credit memo items for invoice items or taxation items with zero balance, covering the following scenarios: Select whether and how to create credit memo items for discount invoice items or zero-balance invoice items. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. This feature is only available if you have Invoice Settlement enabled.
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